Caller rings
A patient calls your normal clinic number.
Irish managed AI receptionist for clinics
Captures enquiries when reception can’t answer.
AIGEN answers overflow and after-hours patient calls, captures the enquiry and either books directly where supported or sends a clear summary to your reception team.
✓ Reduces pressure on reception
✓ Managed setup
✓ Irish-based support
✓ Built around your clinic call flow
AIGEN AI receptionist live
00:00
Incoming patient enquiry
AIGEN answered instantly
Patient
Hi, I’d like to book an appointment.
AIGEN
Of course. What day and time would suit you?
Patient
Thursday afternoon would be ideal.
AIGEN
Thursday at 3:30pm is available. Shall I book that for you?
Thursday · 3:30pm
Preferred appointment time confirmed
AVAILABLE
Appointment booked
The enquiry moved from first question to confirmed next step.
Thursday · 3:30pm
Appointment confirmed
New patient
Details captured
App updated
Team notified
Direct booking where supported.
Otherwise AIGEN captures the preferred appointment time and sends it to your team.
Live AI receptionist demo
Hear exactly what your callers would experience.
Speak naturally as if you were calling a dental clinic. The AI is trained on approved services, opening hours, FAQs, pricing guidance and booking processes.
Answers routine and detailed questionsUsing only the information approved by your clinic.
Captures the important detailsName, number, reason for calling, urgency and preferred time.
Sends a clear handoverBusiness app record and instant WhatsApp, SMS or email summary.
“I need an emergency appointment”
“Can I book a hygiene appointment?”
“I’m interested in Invisalign”
How it works
From unanswered call to organised enquiry.
A simple overflow system that supports reception without replacing your team.
AIGEN answers
When reception is busy, closed or unable to answer, the AI picks up.
Details are captured
The reason for calling, urgency, contact details and preferred next step are logged.
Your team receives it
A clean summary, transcript, recording and follow-up status are available in the AIGEN business app.
Not DIY software
A managed Irish service built around your clinic.
AIGEN configures the call flow, trains the AI on your clinic’s approved information, tests it before launch and keeps improving it after real patient calls begin.
Reduces pressure on reception
Fewer repeated calls and less voicemail chasing give your team more time to deal with patients properly, follow up on genuine enquiries and reduce the chance of callers drifting to another clinic.
RO
Robbie O’Malley
Founder, AIGEN
Built around your process
Your services, opening hours, approved FAQs, escalation rules and preferred patient experience.
Tested before launch
We run realistic call scenarios and adjust the flow before real customers reach it.
Monitored and improved
Calls are reviewed and the system is refined as we learn how your callers actually behave.
Direct local support
You deal with a real Irish-based partner rather than being left with a login and a help centre.
AIGEN business app
Every patient enquiry. One clear place for your team.
The AI handles the conversation. The business app shows your authorised team what happened, what information was captured and what needs attention next.
Live call and enquiry activitySee new enquiries, outcomes, urgent flags and handovers without searching through inboxes or voicemail.
Recordings, transcripts and summariesOpen the call record and review the important details from one organised patient timeline.
Follow-up status visible to the teamKnow which patients need a callback, which enquiries were handled and which next steps are still outstanding.
Bookings and deposit activity where supportedOn connected plans, appointment requests, confirmations, reschedules, cancellations and deposit-link status can appear in the same view.
Clinic activityIllustrative authorised-team view
Live
8NEW ENQUIRIES
3FOLLOW-UPS DUE
5BOOKING ACTIONS
4DEPOSITS PAID
Recent activityView all
New patient enquiry capturedDental emergency · caller details and summary saved
New
Urgent call flaggedEscalation rule applied and team notified
Priority
Preferred appointment time capturedThursday afternoon · reception confirmation required
Follow up
Appointment confirmedPMS Connected plan · system reported success
Booked
Patient callback still requiredAssigned to reception · due today
Due
Deposit paidSecure payment link completed · status updated automatically
Paid
Recording, transcript and summary readyAuthorised staff can review the complete call record
Ready
Example interface shown for illustration. Available activity depends on the selected plan and supported integrations.
Already working in a live Irish business
Historical real-world deployment. Results vary by business, call volume and configuration.
15 missed calls handled. Seven directed towards booking.
In a live deployment for a Dublin tyre business, AIGEN answered and organised 15 calls that would otherwise have reached voicemail. The system triggered 51 follow-up actions and directed seven of those callers towards booking.
One day could cover the monthly service—and more.
15calls handled
51actions triggered
7directed towards booking
Works with your current clinic setup
Standalone when you need it. Integrated where supported.
AIGEN can send clear enquiry summaries directly to your team without changing your current software. Where suitable access exists, calendar, CRM, PMS and booking workflows can also be connected.
AIGEN business app + CRM
Google Calendar
Outlook Calendar
WhatsApp notifications
Email or SMS summaries
Risk-free 14-day pilot
Not sure if it’s right for your clinic? Test it first.
We set AIGEN up, test it on real calls and tune the call handling during the pilot. Keep it only if you’re happy with the results.
Pay nothing upfront. If it is not useful for your clinic, cancel at the end of the 14 days — no questions asked.
14 days free
Try it before paying anything.
Real call testing
Judge it on actual enquiries.
No long contract
Continue only if it fits.
Setup included
Adjustments included
No upfront payment
Cancel anytime
Simple monthly pricing
Start with call cover. Add diary integration when it makes sense.
Both plans include managed setup, testing, call-flow configuration, monitoring and ongoing optimisation.
For overflow, missed calls and after-hours cover
Managed AI Receptionist
€297 / month
+ call usage
A managed call-answering and follow-up layer with the AIGEN business app, for clinics that want every patient acknowledged without the AI writing into practice-management software.
- AI call answering for overflow and after-hours calls
- Patient name, number and reason for calling captured
- Clear call summaries and instant alerts
- AIGEN business app included
- Live call and enquiry activity feed
- Recordings, transcripts and summaries in one place
- Follow-up status visible to authorised staff
- Follow-up workflows for captured enquiries
- WhatsApp or SMS notifications to the customer
- Basic Google or Outlook Calendar integration
- Clinic-approved FAQs and call-handling rules
- Human handoff and escalation instructions
- Ongoing monitoring, call review and optimisation
- No writing into PMS or practice-management software
Start standalone and prove the call handling first
For controlled diary integration
PMS Connected
€497 / month
+ call usage
The managed service and business app above, with a defined connection to one supported practice-management system.
- Everything in Managed AI Receptionist
- Connection to one supported PMS
- Up to five approved appointment types
- Availability checking
- Booking, rescheduling and cancellations
- Booking and appointment activity visible in the business app
- Appointment outcome tracking for connected workflows
- Optional deposit, recall and payment activity where supported and separately scoped
- Confirmation only after the PMS reports success
- Integration testing and ongoing monitoring
Implementation and testing from €995
Call usage is billed separately. Combined phone and AI usage is typically around €0.10–€0.20 per minute, depending on the provider, call route and voice configuration. We estimate likely usage before launch and monitor it to avoid surprises.
Start standalone and add diary integration later. Many clinics begin with call answering, enquiry capture and summaries, then connect a small number of common appointment types once the system has proved itself.
Implementation and testing from €995. Additional appointment types, deposits, WhatsApp workflows, recalls, multi-location logic or deeper integrations are scoped separately.
Frequently asked questions
Clear answers before you start.
Does the AI sound natural?
Yes. It listens, responds conversationally, asks follow-up questions and adapts based on what the caller says. You can choose from different natural voices and speaking styles.
How long does setup take?
A standalone clinic setup can usually begin testing within a few working days once the approved information and call flow are supplied. PMS-connected projects require a separate discovery, implementation and testing process.
What happens if the AI does not know an answer?
It does not invent information. It can explain that the team will follow up, capture the caller’s details and send the enquiry to the correct person.
Can it book appointments?
Yes, on the PMS Connected plan where a supported connection is available. The standard connected package covers one supported PMS and up to five approved appointment types. Anything outside those rules is captured and passed to reception for confirmation.
What information is available after each call?
The system can provide the caller’s details, enquiry outcome, urgency, call summary, full transcript, recording and follow-up status inside the AIGEN business app.
Can urgent calls be transferred to a person?
Yes. Human handoff and escalation rules can be built around the situations that matter to your business.
Do I need to change my phone number?
No. Your existing number can normally forward unanswered, overflow or after-hours calls to the AIGEN system.
How is call usage charged?
Call and AI usage are billed separately based on actual use. Combined usage is typically around €0.10–€0.20 per minute, depending on the provider, call route and voice configuration. We estimate likely monthly usage before launch and monitor it so there are no unexpected costs.
How is GDPR and data protection handled?
Caller information is processed securely through cloud-based systems and passed to your team for follow-up. AIGEN is designed with GDPR and data protection in mind, with access limited to authorised users and the information used only for handling the enquiry.
What support is included?
Initial build, testing, call review, optimisation, approved information updates and direct Irish-based account support are included.
Why are some AI receptionists cheaper than others?
Prices vary because AI receptionist systems are not all built the same way. The model, voice quality, speech-to-text, call-flow design, setup work, monitoring, integrations and support can all be very different. A cheaper tool may be fine for basic message-taking, but it may also mean more DIY setup, lighter support or less call optimisation.
Simple rule: test the live voice and call handling before comparing price. Cheap minutes only matter if the AI actually handles the call properly.
Why not just choose the cheapest AI receptionist?
Price matters, but your phone is often the first contact a new customer or patient has with your business. If the AI sounds robotic, misunderstands callers, fails to capture the right details or leaves your team with weak summaries, the cheaper package can do more harm than good.
What makes AIGEN a managed service?
AIGEN is not just a login or a phone bot. We set up the call flow, use your approved information, test realistic call scenarios, monitor early calls, improve the AI over time and keep you informed with useful updates. You are not left to configure and manage everything yourself.
What is included in the PMS Connected package?
It covers one clinic, one supported PMS and up to five approved appointment types, including agreed availability checks, booking, rescheduling and cancellations. Deposits, WhatsApp workflows, recalls, multi-location rules and deeper custom integrations are scoped separately.
Built around your clinic
See how AIGEN would handle your clinic’s real calls.
Book a short call and we will map the system around your reception process, busiest call periods and most common patient enquiries.